FAQ
How can we help you?
Frequently asked questions
What are your hours of operation?
HDProParts is open Monday–Friday from 7:00 AM to 8:00 PM (EST)
and Saturday from 7:00 AM to 4:00 PM (EST).
We are closed on Sunday.
Where is HDProParts located?
Our main office and parts store are located in Candler, NC (Exit 44 off I-40).
For directions and more information, please visit our
Contact page.
What types of truck parts do you sell?
We are one of America’s leading online and retail suppliers of new, used, and remanufactured truck parts, including:
- engine components
- DPF & emissions parts
- brake systems
- transmission parts
- electronics & sensors
- interior & exterior accessories
- and much more
Do you offer a warranty on your parts?
Yes. Warranty coverage depends on the specific part and its condition (new, used, or remanufactured).
To learn more about coverage and conditions, please visit our
Warranty Policy page.
How can I join the HDProParts email list?
You can subscribe to our newsletter by completing the form on our homepage or at the bottom of this page.
You can also contact us and provide your email address, and we’ll gladly add you to our list.
What if I can’t find the part I’m looking for?
Just reach out to us! Our team will gladly assist you in locating any part you need — even if it’s not listed on the website.
Call us or email us with your truck details and part information, and we’ll do our best to help.
What should I do if I haven’t received updates about my order?
If you haven’t received tracking information or status updates, please contact us by phone or email and have your order number ready.
Our team will quickly check the status and provide you with an update.
Phone: 828-620-5360
Email: hdpropartsllc@gmail.com
What languages does your team speak?
Our staff can assist you in English, Ukrainian, Russian, Romanian, and Polish.
Contact us — we’re ready to help!